💰 Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions under which RTAFines.org ("we," "our," or "us") may provide refunds for service fees charged in connection with our Dubai RTA fine information services. Please read this policy carefully to understand our refund practices.

By using our services, you agree to the terms of this Refund Policy. If you do not agree with any part of this policy, please discontinue use of our services.

2. Service Fee Refund Eligibility

2.1 Eligible for Refund

Service fees paid to RTAFines.org may be eligible for a refund under the following circumstances:

• Service Unavailability: If our service was unavailable during your subscription period for a significant duration (more than 24 consecutive hours) due to technical issues on our side.
• Service Not as Described: If our service did not function substantially as described at the time of purchase.
• Double Billing: If you were inadvertently charged twice for the same service.
• Cancellation of Premium Services: If you cancel a premium subscription within the specified cancellation period (usually within 14 days of initial purchase for new subscriptions).

2.2 Not Eligible for Refund

Service fees are not eligible for a refund under the following circumstances:

• Service Already Provided: If the information service has already been delivered and functioned as described.
• User Errors: Issues resulting from incorrect information provided by the user (such as incorrect vehicle details, license numbers, etc.).
• Third-Party Issues: Problems originating from third-party services, including but not limited to payment processors, internet service providers, or RTA systems.
• Terms Violations: If the user violated our Terms of Service.
• Subscription Cancellations: Cancellations after the specified refund period for recurring subscription services.

3. Refund Process

4. Refund Timeframe

To be eligible for a refund, your request must be submitted within the following timeframes:

• One-time services: Within 14 calendar days of the purchase date
• Subscription services: Within 14 calendar days of the initial purchase date or within 7 days of any subsequent billing for continuing subscriptions
• Service unavailability issues: Within 30 calendar days of the service outage

Refund requests submitted after these timeframes may be considered on a case-by-case basis but are not guaranteed.

5. Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Card Payments: Refunded to the same card
• Bank Transfers: Refunded to the originating bank account
• Digital Wallets (PayPal, Apple Pay, etc.): Refunded to the same digital wallet account

In cases where the original payment method is no longer available or valid, we may request alternative payment details for processing the refund.

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

• Partial Service Usage: If you have used a portion of a subscription-based service, a prorated refund may be issued for the unused portion.
• Service Limitations: If our service was partially functional but did not meet all described features, a partial refund may be issued based on the extent of the limitation.

The amount of any partial refund will be determined at our discretion based on the specific circumstances of each case.

7. Refund for RTA Fine Payments

RTAFines.org does not process actual RTA fine payments. All fine payments are made directly to the Dubai Roads and Transport Authority through their official channels. For refunds related to fine payments, please contact the RTA directly through their official website (www.rta.ae) or customer service center.

We cannot assist with refunds for payments made to the RTA or other official government entities, as these transactions are outside our control.

8. Exceptions and Special Circumstances

We recognize that unique situations may arise that are not specifically covered by this policy. In such cases, we will review refund requests on a case-by-case basis, considering factors such as:

• Customer history and relationship
• Specific circumstances of the request
• Technical or operational issues beyond our control
• Reasonable expectations for the service provided

Any exceptions made to this policy are at our sole discretion and do not constitute a waiver of this policy for future transactions.

9. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify users of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

The revised policy will be effective immediately upon posting. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

10. Contact Information

If you have any questions about this Refund Policy or would like to submit a refund request, please contact us: